(Solved)-Event ID:1005 -Word 2010 crashes when starting! Application Error Windows cannot access the file MSGR3EN.DLL

Event ID:1005 -Word 2010 crashes when starting! Application Error Windows cannot access the file MSGR3EN.DLL

When I open Microsoft Word 2010, after few seconds,  it crashes with no messages , without any additional details. I tried Start Microsoft Word in Safe Mode, assuming a newly installed plugin may causing the problem. (in word safemode (winword /safe), Plugins are not loaded.)  Proving that I was wrong it crashed again and again even safe mode. repaired and Reinstalled office 2010 (Uninstalled completely and reinstalled  ) . yet no use. 🙁

Thus, I had to check Evenviewer and located few errors related to word crash and they are Event ID:  1005 and Event ID: 1000.

But he important error was found under Event ID:  1005.

Log Name: Application
Source: Application Error
Date: 06/07/2016 08:19:57
Event ID: 1005
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Windows cannot access the file C:\Program Files (x86)\Microsoft Office\Office14\PROOF\1033\MSGR3EN.DLL for one of the following reasons: there is a problem with the network connection, the disk that the file is stored on, or the storage drivers installed on this computer; or the disk is missing. Windows closed the program Microsoft Word because of this error.

Program: Microsoft Word
File: C:\Program Files (x86)\Microsoft Office\Office14\PROOF\1033\MSGR3EN.DLL

The error value is listed in the Additional Data section.
User Action
1. Open the file again. This situation might be a temporary problem that corrects itself when the program runs again.
2. If the file still cannot be accessed and
- It is on the network, your network administrator should verify that there is not a problem with the network and that the server can be contacted.
- It is on a removable disk, for example, a floppy disk or CD-ROM, verify that the disk is fully inserted into the computer.
3. Check and repair the file system by running CHKDSK. To run CHKDSK, click Start, click Run, type CMD, and then click OK. At the command prompt, type CHKDSK /F, and then press ENTER.
4. If the problem persists, restore the file from a backup copy.
5. Determine whether other files on the same disk can be opened. If not, the disk might be damaged. If it is a hard disk, contact your administrator or computer hardware vendor for further assistance.

Additional Data
Error value: C000009C
Disk type: 3
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<Provider Name="Application Error" />
<EventID Qualifiers="49152">1005</EventID>
<TimeCreated SystemTime="2016-07-06T06:19:57.000000000Z" />
<Security />
<Data>C:\Program Files (x86)\Microsoft Office\Office14\PROOF\1033\MSGR3EN.DLL</Data>
<Data>Microsoft Word</Data>


So this was the reason for word 2010 crash “Windows cannot access the file C:\Program Files (x86)\Microsoft Office\Office14\PROOF\1033\MSGR3EN.DLL”

MSGR3EN.DLL was there when I check it under C:\Program Files (x86)\Microsoft Office\Office14\PROOF\1033\ it was there. For some reason word can’t access it and that is the reason for this crash ..

Now what ?

Solution for Event ID:  1005 “Windows cannot access the file C:\Program Files (x86)\Microsoft Office\Office14\PROOF\1033\MSGR3EN.DLL”.. 

The Event ID:  1005 itself has few suggestion.  what worked for me was chkdsk.

How to fix disk issues with check disk?

(1) Method 1 

Open command prompt with run as admin. (You must run command prompt as admin to access chkdsk utility Else you will see  “Access Denied as you do not have sufficient privileges.You have to invoke this utility running in elevated mode.”

then run

chkdsk /R /F C:

“/R”    switch  locates bad sectors and recovers readable information while  “/F” switch will fixes errors on the disk.

Then you will get a message saying

"Cannot lock current drive.

Chkdsk cannot run because the volume is in use by another
process. Would you like to schedule this volume to be
checked the next time the system restarts? (Y/N)" 

event id 1005

This is normal , and its is because windows operating system and other programs that are running are holding the drive which prevents it from locking,.  Press Y and let it run when you restart your pc. Check disk is scanning and fixing issues at start up when you press Y and hit enter .


(2) Method 2 (Alternative method , dont run both!!)

Go to C drive properties

Go to C drive properties

and go to tools —> Error Checking— > check now and tick both “Automatically fix file system Errors” and “Scan for and attempt recover of bad sectors” and click Start. Then you will get a message “Windows can’t check the disk while it’s in use” , Just click on Schedule disk check and let it run when you restart your pc.

Disk Error checking Utility

That’s it….  After running this , word can access MSGR3EN.DLL and it was the solution for my word 2010 crash . 


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